Terms of service

Who we are

Carolina Homekeeping Co. is operated by Send A Scout LLC d/b/a Carolina Homekeeping Co., serving selected addresses in the New Bern, North Carolina area.

Booking and pricing

Provide accurate home details, conditions, access instructions and contact information. Your complete appointment price is shown before payment. A booking is confirmed after payment is verified and a booking reference is issued. Available windows describe arrival, not the total time spent cleaning.

Online prices apply to the listed scope and ordinary conditions. Homes of 3,500 square feet or more and unusual or excessive conditions require review. If information or conditions change the scope, we will discuss the change and obtain agreement before additional work or charges.

Payment and recurring service

Payments are processed by Stripe. We do not store full card numbers. Choosing a weekly, every-two-week or every-four-week plan enrolls you in an automatically renewing subscription at the per-visit amount shown before payment. Your selected cleaning and add-ons repeat on the same weekday and Eastern time. The first visit is charged at signup; renewal charges start the day before the second visit and repeat at your chosen interval until canceled. Every four weeks means every 28 days, not a calendar month. You separately authorize recurring billing before subscribing.

Use the private manage-plan link in your latest confirmation email to update payment details or cancel online. Cancellation stops future renewals and releases unpaid future visits. Prepaid visits remain booked and follow the appointment cancellation policy. Contact us for help changing your service or routine. Price changes are not applied to an existing subscription automatically.

Discounts apply to base cleaning and configured room adjustments, not optional add-ons. Any applicable tax is displayed in the total before payment.

Preparing your home

Provide safe access, running water, electricity and a reasonably safe working temperature. Secure pets, valuables, fragile items and sensitive documents. Tell us about delicate surfaces, allergies, product requirements and areas we should not enter. Clear floors and surfaces sufficiently for cleaning.

Move cleaning requires a home emptied of furniture and belongings. Empty appliances and cabinets before interior add-ons. For laundry, provide a working washer and dryer, suitable products and care instructions. We may decline items needing specialist care or cycles that cannot be completed during the appointment.

Scope and limitations

Our service is cleaning and homekeeping, not restoration or remediation. We exclude biohazards, mold, pests, animal waste, hoarding, construction debris, unsafe areas, high ladder work, heavy furniture moving and appliance disassembly. Permanent stains, wear and pre-existing damage may remain after cleaning.

We may stop work if access or conditions are unsafe, and will contact you to discuss next steps and any appropriate adjustment for unperformed services. We do not add unapproved work or fees.

First-booking offers

A private welcome-back offer is available only to its original recipient for their first booking, once, before the expiry shown in the email. The discount applies to the first visit and selected extras after recurring savings. Applicable tax is adjusted. Future subscription visits use the regular recurring price displayed before payment. Current prices and appointment availability apply; an unfinished booking does not reserve a time.

Changes, concerns and policies

The Cancellation & Rescheduling and Service & Satisfaction policies form part of these terms. If you believe an item was damaged or a service was missed, contact us promptly with the booking reference and relevant details so we can investigate.

These terms do not remove rights or remedies that applicable law gives you. Changes to these terms apply to future bookings; the policy version accepted for a booking is retained with that booking.