Service & satisfaction policy

Our service promise

If an area included in your booked cleaning was missed, contact us within 24 hours of completion. Tell us what was missed and provide your booking reference. We will arrange a return visit to correct that area at no additional charge, at a mutually workable time.

This return visit covers the missed portion of the original service. It does not include new messes, additional services, permanent stains or damage, or work outside the booked scope.

What is included

Standard cleaning focuses on normally maintained kitchens, bathrooms, mirrors, accessible surfaces and floors, normal household trash, appropriate bed making and general straightening. Deep cleaning adds the detail listed on our Services page. Move cleaning adds accessible empty cabinets, drawers and closets in an empty home.

Selected add-ons are listed separately in your booking summary. All cleaning is limited to areas we can safely access.

Conditions requiring review

Excessive buildup, heavy clutter, pests, biohazards, mold, construction debris or unsafe conditions may prevent us from performing the planned service. We will communicate with you about the scope and available options before any additional charge. Cleaning cannot repair worn finishes or guarantee removal of permanent stains.

Damage or other concerns

Please report suspected damage promptly and preserve relevant information so we can investigate fairly. We will review the facts and communicate next steps. This policy does not limit rights available under applicable law.