Effective September 20, 2026 · Policy version 2026-09-20
Information we collect
We collect information you provide, such as your name, email, phone number, service address, home details, chosen cleaning, appointment preferences, access instructions and service messages. We also retain booking, payment reference, policy acceptance and service history records.
Our hosting and service providers may process technical information such as IP addresses and request logs to operate and protect the website. Essential cookies support secure administration and allow us to associate an incomplete booking with its checkout.
Incomplete bookings and inquiries
When you enter sufficient contact details during booking or submit an inquiry, we save the information as a lead even if payment is not completed. We may contact you about that requested cleaning or inquiry. If you choose the optional email checkbox, we may send booking reminders and occasional promotions. These emails include an unsubscribe link.
How information is used and shared
We use information to price and arrange services, process payments, send confirmations, communicate about your request, provide relevant instructions to assigned personnel, maintain records and respond to concerns. Information is shared with providers only as needed for these functions, such as hosting, database, payment and email services.
Stripe processes payment details under its own privacy terms. We retain payment references and transaction status, but do not store full payment-card numbers. We do not sell your personal information.
Appointment emails and feedback
We send booking confirmations, appointment reminders and relevant payment messages. After a completed cleaning, we may ask for honest feedback or a review. You can unsubscribe from feedback requests and offers without stopping necessary appointment messages. Private feedback is available only to authorized staff; we do not publish it as a testimonial without permission.
Recovery and feedback links are private. Do not forward them: they can restore your booking details or let the recipient submit feedback.
Access details and home photos
Home access information is restricted to authorized staff who need it. Avoid placing sensitive information in general notes unless needed for your service.
Operational photo collection is not enabled in this initial booking system. If introduced, we will request explicit consent before taking before-and-after photos inside your home. Photos will use private storage and restricted access. We will not publish home photos for marketing without separate permission.
Retention and your choices
We retain information as needed to provide services, follow up on inquiries, maintain appropriate business records, handle disputes and meet applicable obligations. Access instructions should be removed when no longer needed.
Contact us to ask about your information, request corrections or deletion, or stop follow-up about an inquiry. Some records may need to be retained for legal, accounting or transaction purposes. We use reasonable safeguards, but no system can promise absolute security.
Contact and updates
Use our Contact page for privacy requests. This policy may be updated as our services develop. The current version is published here.
Questions? Contact Carolina Homekeeping.